Cancellation & Refund Policy

When you pay for a VidHyper campaign, the amount shown before checkout is the campaign budget you authorize. VidHyper uses that budget to prepare and run advertising. For refund purposes, we distinguish between:

• Unspent campaign budget funds that have not yet been used to deliver advertising; and
• Advertising spend already used budget that has already been applied to run the campaign.

Campaigns are one-time payments. There is no subscription, recurring billing, auto-renewal, hidden service fee, or separate undisclosed setup fee.

If your campaign has not begun spending, you can request a full refund of the authorized campaign budget.

If your campaign is already active, you can request cancellation. After cancellation is processed, the remaining unspent campaign budget is eligible for refund. Advertising spend already used to run the campaign is not refundable.

Advertising platforms can take a short time to reconcile delivery and reporting after a pause or cancellation request. During that brief period, a small amount of additional spend may still be recorded.

Because of that reconciliation window, the final refundable balance can differ slightly from the last balance shown in your account or campaign summary. VidHyper uses the reconciled unspent balance when calculating an approved refund.

If a video is not approved for advertising, VidHyper may first seek review or appeal where appropriate. If the video remains ineligible, you can choose either:

• a full refund of the authorized campaign budget; or
• to apply those funds to a different eligible video.

A refund may not be available in these narrow cases:

• advertising spend that has already been used to run the campaign;
• fraud, chargeback abuse, or other payment abuse;
• unlawful content or activity;
• materially misleading customer information; or
• customer content that violates applicable advertising or video-platform policies in a way that prevents lawful campaign delivery.

VidHyper does not use broad discretionary exclusions beyond these fair and limited circumstances.

To request cancellation or a refund, email contact@vidhyper.com with your account email and enough detail for us to identify the campaign. You can also reach us through the Contact page.

Cancellation and refund requests are processed by email for now. In-app Support tickets are available for general support conversations, but they are not used to start or automatically process cancellation or refund requests. Use the email flow in this policy (or Contact) for those requests. This policy does not provide a self-service refund button, live chat, or customer wallet.

Approved refunds are returned to the original payment method where possible. After a refund is approved, processing may take up to 10 business days.

Related pages: Terms of Service, Privacy Policy, Contact, and FAQ.